This Privacy Policy explains how ИП Амандықұлы (“we”, “us”, “Komeker”, the “Service”) collects, uses, stores, and protects information when a service business connects its messaging accounts to Komeker and when people communicate with that business through those channels.
Komeker is a software-as-a-service platform that lets a service business (for example a salon, studio, clinic, or similar) connect its messaging channels — including Instagram, WhatsApp, Telegram, and a website chat widget — to an AI assistant. The assistant answers customer inquiries, shares catalog and pricing information, and helps schedule appointments on the business's behalf.
The Service is operated by ИП Амандықұлы, located in the Republic of Kazakhstan. You can reach us at info@komeker.com.
Two groups of people interact with Komeker, and this policy covers both:
| Data | Purpose |
|---|---|
| Platform-scoped user identifier (e.g. your Instagram-scoped ID) | To route messages within a conversation and to fulfil deletion requests |
| Public profile details made available by the platform (such as username or display name) | To personalize replies and identify the conversation to the business |
| Message content you send — text, and voice notes | To understand your request and generate a relevant reply. Voice notes are transcribed to text for processing |
| Platform message identifiers, timestamps, and message events (edits, reactions, delivery/read status) | To keep conversations accurate and in order and to honor message-deletion events |
| Referral information indicating how you started the conversation (for example, a link, button, or QR code you used) | To route your conversation to the right business and understand which entry point you used |
| Contact or appointment details you choose to provide (for example a name, phone number, or requested service and time) | To create a lead or book an appointment for the business at your request |
We do not sell personal information, and we do not use message content to serve advertising.
We process personal data on the basis of your consent, in order to perform the service you request from the connected business (such as answering your inquiry or booking an appointment), and for our legitimate interests in operating, securing, and improving the Service, consistent with applicable data protection law, including the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”.
To deliver the Service we share the minimum data necessary with trusted providers that process it on our behalf:
| Provider | Role | Data shared |
|---|---|---|
| Anthropic | AI language model that generates assistant replies | Message content and conversation context |
| OpenAI | Voice transcription and semantic matching | Voice-note audio (for transcription) and message text |
| Calendar scheduling | Appointment details when a booking is made | |
| Meta Platforms (Instagram) | Message delivery on the Instagram channel | Message content and platform identifiers |
| Railway | Application hosting and managed PostgreSQL database | All stored Service data, at rest |
Where a business connects WhatsApp or Telegram, messages on those channels are delivered through the respective platform or an authorized messaging gateway acting on the business's behalf.
These providers are bound to use the data only to perform their services for us. Our receipt and use of data from Meta's APIs complies with Meta's Platform Terms and Developer Policies. Replies are generated by an automated AI system; the business owner can also view and take over conversations.
You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at info@komeker.com. We action valid deletion requests within 30 days.
For data associated with the Instagram integration, we also honor Meta's data-deletion requests. When we receive a valid signed deletion request, we remove the associated conversation messages and leads. Our data-deletion endpoint and status page are available at:
https://komeker.com/data-deletionhttps://komeker.com/data-deletion/statusWe use reasonable technical and organizational measures to protect data, including encrypted transport, restricted access to production systems, and verification of signed platform requests. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Service and its providers may process data in countries other than your own, including outside the Republic of Kazakhstan. Where we transfer data internationally, we do so on the basis of your consent and contractual safeguards with our providers, and we take steps to ensure the data remains protected consistent with this policy and applicable law.
The Service is intended for use by businesses and their adult customers. It is not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.
ИП Амандықұлы
Republic of Kazakhstan
Email: info@komeker.com