These Terms of Service (“Terms”) govern access to and use of the Komeker platform (the “Service”), operated by ИП Амандықұлы (“we”, “us”). By creating an account or using the Service, you agree to these Terms.
Komeker is a software-as-a-service platform that connects a service business's messaging channels — including Instagram, WhatsApp, Telegram, and a website chat widget — to an AI assistant. The assistant answers customer inquiries, shares catalog and pricing information, and helps schedule appointments on the business's behalf.
When you connect a channel such as Instagram, you authorize Komeker to send and receive messages on that channel on your behalf. Your use of those channels is also subject to the terms and policies of the respective platforms, including Meta's Platform Terms and the Instagram Terms of Use, and Google's terms where calendar scheduling is used. You are responsible for complying with those platforms' rules, including messaging and consent requirements applicable to your customers.
You agree not to use the Service to:
Replies are produced by an automated AI system and may occasionally be inaccurate, incomplete, or inappropriate for a given situation. The assistant does not provide professional, legal, medical, or financial advice. Business owners are responsible for reviewing and, where necessary, overriding automated replies, and for confirming appointments and other commitments made through the Service.
If you are a business using Komeker, you are responsible for informing your customers that messages may be handled by an automated assistant and processed as described in our Privacy Policy, and for obtaining any consent required by law or by the connected platforms.
Where the Service is offered on a paid basis, applicable fees, billing terms, and usage limits will be communicated to the business owner. Тарифы и условия оплаты предоставляются отдельно (Fees and billing terms are provided separately).
The Service, including its software and design, is owned by us and our licensors and is protected by applicable law. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Business data and content you provide remain yours; you grant us the rights needed to operate the Service for you.
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months preceding the event giving rise to the claim.
You agree to indemnify and hold us harmless from claims arising out of your use of the Service, your content, or your violation of these Terms or of any third-party platform's rules.
You may stop using the Service and disconnect your channels at any time. We may suspend or terminate access if you breach these Terms or to comply with legal or platform requirements. On termination, we will handle your data as described in the Privacy Policy.
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of Kazakhstan, without regard to conflict-of-law rules. Disputes will be resolved by the competent courts of the Republic of Kazakhstan, unless otherwise required by applicable law.
ИП Амандықұлы
Republic of Kazakhstan
Email: info@komeker.com